They have have become passive with their situation once again. People usually is afraid of exposing themselves or simply don’t have interest or don’t believe in results. I’ve tried approaching to understand other people, know another realities, complaints, maybe someone who could add to with reports but I was unsuccessful. Once more the trouble of knowing about our colleagues, our work environment is not that proper to meet or create bonds with others. Only after simultaneous call centres workers demonstrations in our city some measure was be taken to restrain Covid-19 menace.ġ) Provision of hand sanitizer everywhere at the company Ģ) Constant cleaning of PAs and headsets ģ) Workers relay, with minimum distance of 1 metre between the PAs (or even the isolation as our right to restrain the health problem) Ĥ) Provision of a medic team to prevention examines ĥ) Release workers who are in risk group: besides elderly people, those with chronic conditions such as: diabetic patients, hypertensives, heart conditions, asthmatics, kidney conditions, smokers (who have damaged lungs by smoking) Our demands were claimed and met so I consider this an advance for our struggle since nothing of this came to us in attentive way.
And we saw that if we didnt make decisions to save our lives, the company wouldn’t (unless they were forced to). The organization began from smaller groups to larger groups, there are different operations, departments, separate sectors, etc., so the comments came u from the news or from close people, family members with suspicions, the FEAR, that made us need to act.
Telecommunication is considered as a essential service so we could not stop, then we claimed for work conditions, at least we fear for our lives. I believe this was the moment we realised we were all at the same boat. And among all of this, of our highly alienating job, the virus happened – the death news on TV, the contagion risk. We’re just programmed machines, we work that way, or at least it’s what they hope from us. They say human service is more satisfactory to costumers, that’s why they replaced the robotic recordings by human voices, although they don’t care if behind the computers we work like machines. Undoubtedly the other’s place is my great challenge, to forget anxiety crisis between calls, to forget for a while those inhuman goals and achievements, to forget that when the time is come I just want to leave and take a look with attention at my colleague by my side… I conclude that even before this virus catastrophe call centre was a dangerous job since it deforms human life and make us look like the machines we work with. It seems that we have more proximity with the one who’s in telephone line than with our colleagues at our very side, divided by a cubicle like animals stalls. It’s hard to realise a colleague by my side and understand his or her complexity, I mean it in normal conditions, ordinary, I mean the day-to-day but of course when we think about call centre it worsen a little bit more since each one answers an average of 1400 calls/month, reality of the major part in the massive area of service. Especially now those words make more sense. Since the transfer of ownership, the company’s shares have climbed by more than 400%, giving it a market value of about $370 million as of Monday afternoon in New York.Once I read that the most difficult place to be is the other's place. Read more: Bain Close to Ceding Control of Latin America Call Center GiantĪtento, led by Chief Executive Officer Carlos Lopez-Abadia, also provides support services for Facebook ads and food-delivery apps in Brazil. Bain said it sold its holdings in 2020 to a creditor group including HPS, Singapore’s GIC, and a fund affiliated with Farallon Capital Management LLC. initial public offering and borrowed against its remaining stake. In 2014, it took the business public in a U.S.
A Goldman spokesperson didn’t immediately respond to a request for comment.īain Capital formed Atento by acquiring the call-center arm of Telefonica SA in 2012 for more than 1 billion euros ($1.1 billion). Representatives for Atento and HPS Investment Partners, its largest shareholder, declined to comment. It isn’t guaranteed a transaction will result. on alternatives such as soliciting interest from potential buyers including private equity firms, said the people, who requested anonymity discussing private talks. Sao Paulo-based Atento is working with Goldman Sachs Group Inc. (Bloomberg) - Atento SA, the Latin American call-center giant, is exploring options including a sale, according to people with knowledge of the matter.
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